Each school can provide us with two named contacts who are then subsequently able to contact our team of support professionals on your behalf to get help for any question or problem related to the itslearning platform.

There are three ways in which your support contact can contact the itslearning team:

Freephone hotline 0800 977 5714 (08:00-17:00)

send an email to support@itslearning.com

log directly into oursecure Support Portal https://support.itslearning.com and raise a ticket

So in order to use the service, you just need to provide us with up to two named contacts together with telephone number and the specific email address that they intend to use for all contact with itslearning. We will then register that email address and send them account details to enable them to log into the Support Portal where issues can be raised and progress can be monitored by the school. Only registered contacts can use the Support Portal and all questions submitted to support@itslearning.com must come from the registered email addresses given to us.  Emails from non-registered contacts will receive an automated response asking them to call the hotline to register for support.

So make sure that you can take full advantage of our free support service either by ringing the hotline today to register your contacts or else by speaking to your account manager.  After registration with us, please let all of your teachers know the process they need to follow to get  prompt support via your nominated contacts.