itslearning is one of the world’s leading providers of educational technology, and a global market leader in developing, deploying, supporting and hosting learning platforms/Virtual Learning Environments (VLEs) and educational software.
We are looking for a new office based member of our new business and account team to support our nationally based e-learning team. The aim of this role is to generate sales/ensure renewals through the account management of existing customers and to support various marketing campaigns/initiatives as necessary.
Main Tasks
Booking sales appointments for the external sales team
Work with the external sales team to follow up sales campaign and marketing initiatives for new and existing customers
Responding to inbound sales leads and contact requests
Keeping the itslearning CRM system (Salesforce.com) up to date.
Develop long-term customer relationships with specified existing customers through regular communications
Liase with internal departments to ensure clients' expectations are being managed, requirements being met and delivered
Undertake client surveys to facilitate improved service and product levels
Ensure all existing customers are kept informed of latest developments at itslearning
Proactively promote itslearnings products and services to our customers
Generate revenue from new and existing customers.
Occaisonally support and attend exhibitions and conferences at the request of the Commercial Director
Key Skills
Competent IT skills (i.e Microsoft Office suite)
Knowledge and basic understanding of the internet, networking and application service provision
The current situation relating to ICT and education
Use of Salesforce.com CRM or similar
Minimum 2 years' customer management experience
Experience in cold calling and working effectively with field sales personnel
Experience of working within the Education ICT sector
Experience of online/web environments
Strong written and oral communication skills
Ability to plan and implement tasks effectively
Ability to work effectively in a team
Good skills in self organisation
Ability to self organise and work with limited supervision
Persuasive, encouraging and motivating
All candidates will need to be CRB checked
Location
This position is full time and based in modern comfortable offices in an attractive recently opened art deco office complex near to Gatwick Airport, with the possibility of future home working.
Salary
Competitive package plus quarterly bonus payable
Applying for this position
Please forward your CV to our Commercial Director, Martin Stanton at martin.stanton@itslearning.com